Terms & Conditions

Pricing
These costs are intended as a guide and we recommend you Get a Free Quote or Contact Us for further information. Rates may vary according to the languages involved, the level of difficulty, urgency, length, etc. Special prices can be negotiated for large projects. Hiring of equipment or additional staff is not included.

Face-to-face or telephone interpretation: £25 per hour excluding VAT (in Perth). Face-toface interpretation will be more if travel outside Perth is required, please get in touch to discuss.

Translation: £37.50 (excluding VAT) for any document under 300 words. £0.125p per word for documents of 300 words and over. For example: a document of 325 words would be 325 words x £0.125p). Additional charges may be added if the document requires formatting for example when translating into Urdu.

Quality Assurance
The quality of our interpreters is ensured by their personal qualifications (Diploma in Public Service Interpreting or an equivalent) and/or our internal testing system. 

Cancellation Policy
A minimum of 24 hours cancellation notice is required for any works agreed to be undertaken. Notification is required in person, via email, or phone. We reserve the right to charge 100% of the initial agreed amount if a cancellation is made with less than 24hrs notice.

Privacy Statement
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you to provide you with the best possible service.

We aim to ensure the information we hold is accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, please email us at info@languagebase.co.uk

Confidentiality
We will not sell or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by Language Base will only be in connection with the provision of agreed services and products.

All Language Base employees are bound by a confidentiality agreement and follow our Code of Conduct.